Last Updated: 15.10.2025

1. Introduction
Welcome to Top Home Improvements LTD (“we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or providing your personal data, you agree to the terms outlined in this policy.

2. The Information We Collect
We may collect and process the following personal data:
– Name
– Email address
– Phone number
– Postal address
– Any other information you provide voluntarily (e.g. through enquiry forms, surveys, or emails)
We do not collect sensitive personal data unless explicitly provided and necessary for a specific purpose (e.g. accessibility needs).

3. How We Use Your Personal Data
We use your personal information for the following purposes:
– To respond to your enquiries or requests
– To provide quotes or information about our services
– To send marketing updates, promotions, and offers (with your consent)
– To improve our website, products, and customer experience
– To comply with legal obligations

4. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases for processing your data:
– Consent: When you subscribe to our marketing emails or voluntarily provide your contact details.
– Contract: When we need your information to provide a service or fulfil an enquiry.
– Legitimate Interest: When we use your data to improve our services, prevent fraud, or communicate relevant updates (in a way that does not override your rights).

5. Marketing Communications
We may send you marketing emails or messages about our services and special offers.
You can opt out at any time by clicking the “unsubscribe” link in our emails or by contacting us directly at [Insert Email Address].

6. Data Retention
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.
Typically, we retain contact and marketing data for up to 3 years after your last interaction, unless you request deletion sooner.

7. Data Sharing and Transfers
We do not sell or rent your personal information.
We may share your data with trusted service providers who help us operate our business (e.g., email marketing tools, website hosting).
All third parties are required to respect your privacy and process your data in accordance with UK GDPR.
We do not transfer your personal data outside the UK unless adequate protection is ensured.

8. Your Rights
Under UK GDPR, you have the following rights:
– Access: Request a copy of the personal data we hold about you.
– Rectification: Request correction of any inaccurate or incomplete data.
– Erasure: Request deletion of your data (“right to be forgotten”).
– Restriction: Request limitation of data processing in certain situations.
– Objection: Object to processing for marketing purposes.
– Data Portability: Request transfer of your data to another service.
You can exercise these rights at any time by contacting us at [Insert Email Address].

If you are unhappy with how we handle your data, you can also complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. Data Security
We take appropriate security measures to protect your data from loss, misuse, or unauthorised access. However, no online system is completely secure, and we cannot guarantee absolute protection.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

11. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at:
Top Home Improvements LTD
Email: sales@tophomeimprovements.com
Phone: 0800 772 3430
Address: 12 Pinxton Lane, Kirkby in Ashfield, NG17 8LT

12. Disclaimer

The information provided on our website is for general informational purposes only. While we strive to ensure that all information is accurate and up to date, Top Home Improvements LTD makes no warranties or representations regarding the completeness, reliability, or accuracy of the content.
We are not liable for any loss or damage resulting from reliance on the information provided on our website.
Our website may contain links to third-party sites; we are not responsible for the content or privacy practices of those sites.