Complaints

Tell us first

If something hasn’t gone as it should, please tell us. It’s usually the quickest way to put it right, and you won’t lose any of your rights by doing so.

• By phone: 0800 772 3430
• In writing: Complaints, Top Home Improvements Ltd, 12 Pinxton Lane, Kirkby-in-Ashfield, Nottingham NG17 8LT
• By message: use the contact form and tell us you’d like to raise a concern

Please give your name, the address of the job and what you’d like us to do. If you need another format or another way of reaching us, please ask.

What happens next

1. We acknowledge itWe tell you who is dealing with your complaint.
2. We look into itWe look at the job record and speak to the people involved, and may need to visit. If a subcontractor did the work, we’re still responsible for dealing with your complaint.
3. We reply in writingWhat we found, what we’ll do, and what to do if you’re not satisfied.

If you’re still not satisfied

Depending on the work, there may be further routes, and we’d tell you which apply in our final reply.

• Citizens Advice, for free advice on your rights
• Trading Standards, if you’re concerned about how a business is trading
• The courts, as a last resort. Your legal rights aren’t affected by anything on this page

Data protection complaints

If your concern is about how we’ve used your personal data, see the privacy notice. You can also complain to the Information Commissioner’s Office.

Concerns about safety

If you smell gas, or there’s a fire or immediate danger, leave the area and call the emergency services on 999, or the gas emergency line on 0800 111 999. Please don’t use a form or wait for a reply. Then tell us as soon as you can.

Last updated

6 November 2026.